Privacy Policy
1. Who we are
This website (byvickyong.com) is operated by By Vicky Ong (UEN 53523739A), trading as By Vicky Ong ("we", "us", "our"), a design consultancy based in Singapore. We design Signature Features for luxury retail and hospitality spaces.
We take your privacy seriously and handle personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA) and, where applicable, the data protection laws of other countries in which we work.
2. Personal data we collect
We may collect:
Contact details: name, company, job title, email address, phone number, and business address.
Project information: briefs, site details, drawings, images, budgets, and correspondence shared with us for an enquiry or engagement.
Billing information: billing name, address, and payment records (we do not store card numbers).
Website data: IP address, browser and device type, pages visited, and referring site, collected through cookies and analytics tools.
Marketing preferences: newsletter or social media subscriptions and your communication choices.
3. How we collect it
When you submit an enquiry form, email us, call us, or meet us.
When you engage us for a project or sign a proposal or agreement.
When you subscribe to our updates or follow our content.
Automatically, when you browse our website.
From publicly available sources or referrals, for business development purposes, where permitted by law.
4. Why we use your personal data
To respond to enquiries and prepare proposals, fee quotations, and agreements.
To deliver design services, coordinate with project teams, and manage invoices and payments.
To communicate about projects, and where you have agreed or it is permitted, to share news and updates.
To maintain and improve our website and services.
To comply with legal, accounting, and regulatory obligations.
5. Disclosure to third parties
We do not sell your personal data. We may share it, only as needed, with:
Contractors, consultants, and suppliers involved in your project (for example, the contractor who builds the Signature Feature, or specialist consultants), under confidentiality obligations.
Service providers such as website hosting (Squarespace), email, analytics, cloud storage, and accounting providers.
Professional advisers, regulators, or authorities where required by law.
We will share project details with a third party only where necessary to carry out the work you engaged us for, or with your consent.
6. Overseas transfers
We work with clients and partners in Singapore, Malaysia, Indonesia, and elsewhere, and some of our service providers store data outside Singapore. Where we transfer personal data overseas, we take reasonable steps to ensure it receives a standard of protection comparable to the PDPA.
7. Cookies and analytics
Our website uses cookies and similar technologies to make the site work, understand how visitors use it, and improve it. You can disable cookies in your browser settings, though some features may not work properly.
8. Retention
We keep personal data only as long as needed for the purposes above or as required by law (for example, accounting records are generally kept for at least five years). When it is no longer needed, we delete or anonymise it.
9. Security
We use reasonable administrative, technical, and organisational measures to protect personal data against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, but we will notify affected individuals and the relevant authority where required by law in the event of a notifiable data breach.
10. Your rights
You may:
Request access to the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Withdraw your consent to our collection, use, or disclosure of your data (we will explain any consequences, such as being unable to continue a service).
Opt out of marketing messages at any time using the unsubscribe link or by contacting us.
We will respond within a reasonable time (generally within 30 days). We may charge a reasonable fee for access requests where permitted by law.
11. Portfolio and project images
We may feature completed work, photographs, and concept visuals in our portfolio and social media. Where this involves a client's brand, space, or confidential information, we will seek the client's written permission or follow the terms of the signed agreement.
12. Third-party links
Our website and social posts may link to other sites. We are not responsible for their privacy practices.
13. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with the updated date.
14. Contact us
For questions, requests, or complaints about personal data, contact our Data Protection Officer:
Email: hello@byvickyong.com
WhatsApp: +65 8758 7519
Website: byvickyong.com